Privacy Policy

At Huitzo Inc. ("Huitzo," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and applications.

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (company name, job title)
• Payment information (processed securely through third-party providers)
• Communications (support requests, feedback, correspondence)
• Usage data (how you interact with our services)

We automatically collect certain technical information when you use our services, including IP address, browser type, device information, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience

3. Data Storage & Security

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with encryption at rest and in transit. We regularly review and update our security practices to ensure the safety of your information.

For enterprise customers using self-hosted or on-premises deployments, your data remains entirely within your infrastructure. Huitzo does not have access to data processed by self-hosted Intelligence Packs unless you explicitly grant such access for support purposes.

4. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Cloud infrastructure providers
• Analytics services
• Customer support tools

These providers are contractually obligated to protect your information and may only use it to provide services to us.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise any of these rights, please contact us using the information provided below.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: